Policies & Procedures

For all queries relating to policies and procedures please contact our Chief Operating Officer, Dominic Jewel.

Currently, many of these policies are only available in English, as we work to translate them in to Welsh. We apologise for the delay. If you urgently need a copy of any of these documents in Welsh please email our Head of Communications, Nicola Bennett.

A Code of Conduct is a set of rules and standards that outlines the behaviour expected of individuals within an organisation, school, or group. It helps ensure a safe, respectful, and professional environment for everyone.

A Hospitality, Gifts and Fees Policy sets rules on giving or receiving gifts, hospitality, or payments to prevent bribery, conflicts of interest, and improper influence. It helps ensure ethical, transparent, and fair business conduct.

A Review, Training and Improvement Policy outlines how an organisation regularly assesses performance, provides training, and implements improvements. It helps ensure employees remain competent, compliant, and able to meet organisational standards.

An Annual Leave Policy explains employees’ entitlement to paid time off, including how leave is requested, approved, and recorded. It helps ensure leave is managed fairly while maintaining business operations.

An Additional Leave and Absence Policy explains employees’ rights and procedures for taking leave beyond annual leave, such as sickness, family, bereavement, or emergency leave. It helps ensure absences are managed fairly, consistently, and in line with legal requirements.

A Flexible and Home Working Policy outlines the options and procedures for working flexible hours or remotely. It helps employees achieve a better work-life balance while ensuring productivity and business needs are maintained.

A Lone Working Policy sets out the arrangements and safety measures for employees who work alone without direct supervision. It helps reduce risks, protect employee wellbeing, and ensure support is available in emergencies.

An IT Acceptable Use Policy sets out the rules for using an organisation’s IT systems, devices, networks, and data safely and responsibly. It helps protect information security, ensure compliance, and prevent misuse of technology.

A Social Media Policy sets out the standards and expectations for employees’ use of social media, both professionally and personally where it may affect the organisation. It helps protect the organisation’s reputation, confidentiality, and compliance with legal and ethical requirements.